Refund policy

RETURN POLICY
Last updated July 17, 2024
Thank you for your purchase. We hope you are happy with your purchase. However,
if you are not completely satisfied with your purchase for any reason, you may return
it to us for a full refund or store credit. Please see below for more information on our
return policy.
RETURNS
All returns must be postmarked within thirty (90) days of the purchase date. All
returned items must be in new and unused condition, with all original tags and labels
attached.
RETURN PROCESS
To return an item, please email customer service at sales@svetodesign.us to
obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA
number, place the item securely in its original packaging and include your proof of
purchase, then mail your return to the following address:
Svetodesign LLC
Attn: Returns
RMA #
7649 Pointe Venezia Dr
Orlando, FL 32836
United States
Please note, you will be responsible for all return shipping charges. We strongly
recommend that you use a trackable method to mail your return. You may also use
the prepaid shipping label enclosed with your package. If you use the prepaid
shipping label, $10.00 will be deducted from your return to cover shipping charges.
REFUNDS
Refunds for eligible returns will be issued as store credit.
Store credit can be used for future purchases and will not expire.
Original shipping fees are non-refundable.
EXCEPTIONS
The following items cannot be returned:
● with custom text and picture
For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
4076339751
sales@svetodesign.us